• This information and this website are owned by ANITA
  SABINA UNIPESSOAL LDA., corporate entity no. 516377191, with registered office at Rua Artur
  Neves, N.º 150 4425-624 Maia and are governed by Portuguese law, hereinafter “FLORIANI”.
• The owner can be contacted via the contact form or through alternative means of
  communication, such as the email support@florani.pt and our online chat,
  which operates Monday to Friday, from 9 am to 6 pm.
• FLORANI is a registered trademark.
• The content of the website, including texts, trademarks, logos, images and audio
  or video material and all articles and news published, are authored by the owner unless
  otherwise stated.
• The use of the website for subscribing to the services and products marketed
  implies the acceptance by the client/user of these terms and conditions
  of use, as well as knowledge of the privacy policy.
• All information uploaded by the user is their exclusive
  responsibility, and they undertake not to upload third-party information that is offensive
  and/or infringes our rights, those of third parties, or legal provisions.
• A user is considered to be any natural or legal person who accesses the website.
• A client is considered to be any natural or legal person who formalizes a purchase.
• A consumer is considered to be a natural person acting for purposes that do not fall
  within the scope of their commercial, industrial, craft, or professional activity.
• Reference to the owner and users may be made in the singular or plural,
  without distorting the content of these terms and conditions.
• If you do not accept the terms and conditions and the Privacy Policy, please do not use this website.

• Through this website it will be possible to purchase courses/workshops and/or e-Books
  aimed at nail professionals, whose specifications will be listed on each product's page.
• The training courses/workshops are not certified by DGERT.
• No course/workshop or e-Book will be delivered without prior payment of the price,
  according to the rules set out in "PAYMENT METHODS".
• Should FLORANI sell any course/workshop with the possibility of payment in installments,
  such installment payment corresponds to the flexibility of payment and not to the isolated
  subscription of sessions or modules. Therefore, failure to pay one installment will make all
  subsequent installments due immediately.

• Through this website, you will be able to purchase the professional products listed in
  our catalogue – whose specifications will be found on each product's page.
• By clicking on the product image, you will access its characteristics and price, which includes
  the cost of the product and taxes.
• All orders will be processed after payment confirmation, according to the
  rules in "PAYMENT METHODS";
• Shipping costs mentioned at checkout will be added to the product price, and these
  will be indicated to the client.
• Products will be dispatched to the customer within a maximum of 02 business days, except in
  cases of stockout, in which case the customer will be duly informed and
  may choose between contract termination with a refund of the price; replacement
  with another product of the same price; or waiting for stock replenishment, whenever
  the latter is foreseeable.
• All deliveries will be made by carriers DPD, NACEX, CTT, and GLS,
  whose costs are borne by the customer, unless there is an active
  free shipping campaign for a certain volume of purchases.
• The responsibility for the transport of the order and any damages is borne by
  the customer if they choose to use a carrier different
  from those proposed by the owner.
• The owner is not responsible for deliveries requested at incomplete or
  incorrect addresses provided by the consumer, and will not bear any additional costs for
  shipping expenses or reimbursement of expenses to the customer.

Through this website, you can contact FLORANI to attend face-to-face training courses at our Academy, which are exclusively for nail professionals.

• The 14-day right of withdrawal, provided for in Decree-Law no. 24/2014 of 14
  February, is not applicable to purchases and contracts made by professional clients.
• No cancellations or refund requests for subscriptions to courses/workshops and e-Books sold will be accepted.
• It is not possible to cancel any registrations for in-person training at the Academy.
• Regarding the products sold, you can cancel your order within a maximum period of 24 hours after its confirmation, by emailing support@florani.pt.
• After such cancellation, if the order has not yet been dispatched, the customer will be refunded the value of the order and shipping costs.
• If the order has already been dispatched, the customer will be refunded the value of the order, excluding shipping costs. In these situations, the order must be returned to our store in the same condition in which it was dispatched, without signs of use, and accompanied by all accessories and documents that constitute it. The original box of each product must be packed in another package so that the original boxes do not suffer damage that would make them unsuitable for sale.
• The costs of returning to the store are the customer's responsibility.
• The refund will be processed upon receipt and inspection of the condition of the products returned to the store.
• Upon receipt of the goods, always confirm their condition, as claims for damaged material after delivery will not be considered unless properly documented on the transport guide delivered by the transport company employee.

• Goods are considered to conform to the sales contract if they correspond to the description, type, quantity, quality, and other characteristics provided for in the sales contract, and if they are suitable for any specific purpose for which the customer intends them, in accordance with what was previously agreed between the parties.

• If you eventually detect any lack of conformity in the product within the first six months after delivery, you can inform us within 30 days after verifying the defect, in order for us to ascertain the origin of the damage, by sending us an email to support@florani.pt, with the following information:
  ◦ Proof of purchase
  ◦ Equipment serial number
  ◦ Description of the problem with photos and video
  ◦ IBAN or MBWAY number for reimbursement of transportation costs.

• You may deliver the product to us at Rua Artur Neves 150,
  4425-624 Pedrouços, Maia, or send it by post to the same address, provided it is properly packaged so that it does not suffer damage during transport.

• Once the product is received, it will be analyzed to ascertain the existence of a lack of conformity and its origin.

• If it is confirmed that the defect originates from the product itself, FLORANI will proceed with its repair or replacement as soon as possible, estimated not to exceed 30 (thirty) working days.

• If the defect does not originate from the product but from misuse, FLORANI will not assume any responsibility.

• The customer is given the possibility to use a replacement equipment, provided by FLORIANI, upon payment of a deposit which will be returned if the equipment is returned to FLORIANI in the condition in which it was provided, except for cases of natural wear and tear from use.

• The payment methods available to the customer are credit card, Multibanco reference, and MBWAY.

• Debit or credit card: The user can complete the payment directly on the website, by entering all the requested details. If the platform rejects the payment, the order will be automatically cancelled. All transactions and respective data security are the sole responsibility of the card operator;

• Multibanco reference: The user has the maximum period indicated in the order confirmation email to make the payment at an ATM or via Homebanking, using the provided data (entity / reference / amount). If payment is not made within the indicated maximum period, the order will be automatically cancelled;

• Bank transfer: to the following IBAN: PT50 0033 0000 4562 3859 1120 5, requesting that such transfer be made within a maximum of 24 hours, with proof of payment sent to support@florani.pt.

• PayPal: If the platform rejects the payment, the order will be automatically cancelled. All transactions and respective data security are the sole responsibility of the operator.

• Through this page, the user can subscribe to the NEWSLETTER for free.

• In return for subscribing to the NEWSLETTER, provided in non-material form, the user provides personal data, such as an email address, for the communication of other products and services related to our products and services.

• All information uploaded by the user is their sole responsibility, and they undertake not to upload third-party, offensive, and/or information that infringes our rights, those of third parties, or legal provisions.

• In the event of a dispute, the parties undertake to make every effort to resolve it out of court.

• This contractual relationship is governed by Portuguese law.

• In the event of a dispute, the Judicial Court of the District of Porto is chosen as the competent forum.

• As all our products and services are marketed to professionals, our store is not legally obliged to have an electronic complaints book.

Nevertheless, if you have a complaint, please inform us at support@florani.pt

• This website was created for the private use of the owner's clients and/or potential clients, through which they can learn about the products, services, and digital content marketed.

• It is hereby warned that the content, services, website terms of use, and privacy policy may be modified by its owner, as permitted by applicable law, when the change is required by law or is related to the expansion or introduction of new services and/or functionalities or any other necessary changes. The website owner will make their best efforts to indicate the date of the last update in writing or online. Nevertheless, regular consultation is advised.

• By accessing the website, you agree not to use it, or its content, in violation of any legal norm, and not to reproduce, modify, or transmit its content for any public or private purpose, without the owner's prior and express written consent.

• All user information uploaded to this website is their sole responsibility, and the user undertakes not to upload offensive information and/or information that infringes our rights, those of third parties, or the provisions of the legal notices.

• All content on this website and other associated digital communication channels (including, but not limited to, the blog, electronic communication media, and social networks), including texts, trademarks, logos, images, and audio or video material, is the exclusive property of the owner and is protected by copyright, the violation of which may constitute the crime of usurpation or counterfeiting, respectively provided for and punished by articles 195, 196, and 197 of the Copyright and Related Rights Code, punishable by imprisonment for up to three years and a fine of one hundred and fifty to two hundred and fifty days, according to the seriousness of the infringement, both doubled in case of recidivism.

• To contact the owner through this website, the user declares to have read and be aware of these terms and conditions and also the privacy policy. For this reason, the user is requested to familiarize themselves with these terms and conditions and the privacy policy before submitting their data, in whatever form.

• The owner is not responsible for any damages suffered by the client, user, and/or third parties due to delays, interruptions, errors, and suspensions of communications that are beyond their control and therefore can only be attributed to third parties, such as those responsible for managing the telecommunications network; the electronic channels used by the owner; the computer system and its maintenance; modems; connection software or any computer viruses or resulting from downloads and infected files made by the client.

• If you are not fully clear, you can ask your questions via the e-mail address support@florani.pt.